You are here

CQC warns Dolphin Property Co Limited that is failing to protect the safety and welfare of people

13 February 2012
Regency Manor
Mariposa Care Limited
  • Media,
  • Care homes with nursing

13 February 2012

The Care Quality Commission has issued formal warning to Dolphin Property Co Limited that it must make urgent improvements to standards of care or face further action.

The warning follows unannounced visits to Regency Manor, Blair Avenue, Parkstone, Poole in January to follow up requirements made in a previous inspection.

On the latest visit, inspectors found that some records and documents of how frail older people were to receive the care had not been completed fully. Some records lacked specific information, some had not been reviewed and some further records were incomplete.

Ian Biggs, regional director of CQC in the South, said: "The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Dolphin Property Co Limited needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Regency Manor in the near future and if we find that it is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to Editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date. You can find previous reports on this provider at

CQC has issued a warning notice to Dolphin Property Co Limited requiring action to meet

  • Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010: Records

If these improvements are not made by set deadlines, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.