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CQC warns Dignity Group Limited that it is failing to protect the safety and welfare of people

26 September 2012
The Old Rectory Singleton
Dignity Group Limited
  • Media,
  • Care in your home and supported living,
  • Care homes without nursing

26 September 2012

Urgent improvements required at The Old Rectory Singleton, Singleton, Chichester, West Sussex.

The Care Quality Commission (CQC) has issued a formal warning to Dignity Group Limited that they must make urgent improvements at a care home in Singleton, Chichester.

A warning notice has been issued following an inspection of The Old Rectory Singleton in August.

Inspectors found that the provider was failing to adequately support staff to deliver appropriate care and support to people living in the home. Staff had not always received training appropriate to their roles, despite the home detailing this in their training policy. This put people living in the home at risk of receiving unsafe or inappropriate care.

More details of CQC’s findings can be found in the latest inspection report on The Old Rectory Singleton page.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Staff in care homes must be properly trained and supported by their employers in order to meet the individual and sometimes complex needs of the people that they support. The issues identified here were in need of immediate attention.

“Our inspectors will return in the near future to carry out another inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Dignity Group Limited is in breach of:

  • Regulation 23 (1)(a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 14) Supporting staff.

If the required improvements are not made by 10 October 2012, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.