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CQC warns Dharshivi Limited that it is failing to protect the safety and welfare of people

8 August 2012
Mariner's Folly
Dharshivi Limited
  • Media,
  • Care homes without nursing

8 August 2012

Urgent improvements required at Mariner’s Folly, Gravesend, Kent.

The Care Quality Commission (CQC) has issued a formal warning to Dharshivi Limited that it must make urgent improvements at a care home in Gravesend, Kent.

Two warning notices have been issued following an unannounced inspection of Mariner’s Folly in June.

Inspectors found that the home was failing to ensure that the premises were safe and secure for people living there. Maintenance issues were identified in some bathrooms which posed an infection control risk, and some areas of the home were insecure. Environmental risks identified at a previous inspection had not been addressed.

Inspectors also found that the home was failing to adequately monitor and assess the quality of care that it was providing. This led to a risk that care might be unsafe or inappropriate.

Ian Biggs, Deputy Director of CQC in the South, said:

“The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“People in care homes need to be protected from the risk of harm by the people who take care of their needs. Where this is failing to happen, CQC does not hesitate to intervene.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use their services.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notices find that Dharshivi Limited is in breach of:

  • Regulation 10 (1)(a)(b) (2)(b)(iii) (c)(i) (e) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 16) Assessing and monitoring the quality of service provision
  • Regulation 15 (1)(a)(b)(c) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 10) Safety and suitability of premises

CQC has issued warning notices requiring the provider to take action to meet the regulatory requirements by 12 August 2012. CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.