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CQC warns Deverill Holdings Ltd that it must improve standards of care at Elroi Manor nursing home

14 February 2014
  • Media

14 February 2014

The Care Quality Commission has formally warned Deverill Holdings Ltd that it must make urgent improvements at Elroi Manor nursing home at Wincanton in Somerset.

During an unannounced visit to the home in November, inspectors found that Deverill Holdings Ltd was failing to meet four of the national standards inspected. A full report of this inspection has been published on the CQC website today.

CQC carried out the inspection following concerns which had been raised about staffing levels and the care provided at night to the people who live at Elroi Manor.

The Care Quality Commission has issued three warning notices requiring Deverill Holdings to improve, or face further enforcement action.

  • People's choices about their day to day lives were limited. Some choices people made were not respected by staff. Where people did not have the capacity to make decisions for themselves, the provider had not acted in accordance with legal requirements.
  • Care and treatment was not planned or delivered in line with people's assessed care needs or plans of care or delivered in a way to ensure people's safety and welfare. Equipment was not being used for its intended purpose. The risks in using equipment in this way had not been assessed.
  • There were not enough qualified, skilled and experienced staff to meet people's needs. People who required one to one staffing were not provided with this level of staffing. There were not enough staff to monitor people on both floors of the home. This placed people at significant risk of harm.

Adrian Hughes, Regional Director of CQC in the South said:

“We have taken enforcement action against Elroi Manor to protect the health, safety and welfare of people using this service.

“We have referred our findings to Somerset County Council, and we have asked the provider to send us a report setting out the action they will take to meet the standards.

“People are entitled to services which are safe, effective, caring, well led, and responsive to their needs. We expect Deverill Holdings to ensure standards are met.

“We will return unannounced in due course to check that Elroi Manor has made the changes we require. If we find that this home is not making the required progress we will consider using our legal powers further to protect the people who live here.”



CQC has published a full report on the website here.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.