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CQC warns Cygnet Health Care Ltd that it is failing to protect the safety and welfare of people

28 March 2012
Cygnet Hospital Bierley
Cygnet Health Care Limited
  • Media

28 March 2012

Regulator demands immediate improvement at Cygnet Hospital Bierley.

The Care Quality Commission has issued a formal warning to Cygnet Health Care Ltd, Registered Provider of the Cygnet Hospital Bierley, stating that it must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to Cygnet Hospital, Bierley Lane, Bradford in February 2012 to follow up on a previous review of compliance.

CygnetHospitalBierely is a mental health hospital accommodating patient groups across four wards.

On latest inspection, CQC found that the provider was failing to comply with regulations covering consent to care and treatment and management of records.

Inspectors found that there was no evidence within patient’s records to indicate that they had been informed about the role of Independent Mental Health Advocates (IMHA). Inspectors were concerned by a lack of consistency in the approach used to assess and document individuals’ mental capacity and it was unclear as to whether all patients were fully aware of their leave entitlement.

Some patients care records were disorganised and contained excessive amounts of information, making it difficult to locate specific details about different aspects of that patients care. The problems with the maintenance of patient care records was recognised by hospital management but had not been properly addressed.

Jo Dent, regional director of CQC in the Yorkshire and Humberside region, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Cygnet Health Care needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to the hospital in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who people who use this service."


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Cygnet Health Care Ltd requiring action to meet:  

  • Regulation 18, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 2) Consent to Care and Treatment
  • Regulation 20, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 21) Records

A deadline of 2 April 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.