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CQC warns Cygnet Health Care Limited that it is failing to protect the safety and welfare of people

18 November 2011
Cygnet Hospital Kewstoke
Cygnet Health Care Limited
  • Media,
  • Rehabilitation (from illness or injury),
  • Mental health hospital services,
  • Treatment and rehabilitation (substance misuse)

16 November 2011

The Care Quality Commission has issued a formal warning to Cygnet Health Care Limited that it must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to Cygnet Hospital at Kewstoke in North Somerset on 18 October 2011 to follow up a previous review of compliance.

Inspectors found that Cygnet Health Care Limited was failing to protect people who use the service against the risks associated with the unsafe use and management of medicines.

Ian Biggs, regional director of CQC in the South West region, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Cygnet Health Care Limited needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Cygnet Hospital Kewstoke in the near future and if we find that Cygnet Health Care Limited is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there.

“We will continue to monitor Cygnet Health Care Limited. If there was evidence that people were at risk, we would take immediate action."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued a warning notice to Cygnet Health Care Limited requiring action to meet:

  • Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.

A deadline of 14 days has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.