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CQC warns Cromer care home it is failing to meet the needs of people in its care

9 November 2011
Kensington Lodge
Mr & Mrs R Hann
  • Media,
  • Care homes without nursing

9 November 2011

Regulator demands improvements by Norfolk care home owner.

The Care Quality Commission (CQC) has issued a formal warning to the owners of Kensington Lodge care home saying they must make improvements to standards of care or face further action.    

The warning follows an unannounced visit by inspectors to the care home in Cabbell Road, Cromer, Norfolk, on 4 October 2011 to follow up concerns which CQC had said needed to be addressed at the time of a previous inspection.  

Inspectors found the owners of Kensington Lodge care home needed to make improvements in relation to records.

Inspectors found care plans and staff files were not on the premises or available for inspection. This meant there was no evidence that accurate records and information were being maintained for staff or people living at the home. Therefore they could not be located promptly when required by staff or CQC and there was no evidence they were being stored securely.

Frances Carey, Regional Director of CQC in the East of England, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that the owner of Kensington Lodge care home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Kensington Lodge care home provides residential care for people who require nursing or personal care.


For further information please contact Louise Grifferty, Regional Communications Manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance at a later date.  

CQC has issued the warning notice to the owners of Kensington Lodge, 5 Cabbell Road, Cromer, Norfolk, requiring that action is taken to meet:  

  • Regulation 20 (1)(a) and 2 (1)(a), (outcome 21) records, Health and Social Care Act (Regulated Activities) Regulations 2010.  

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.