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CQC warns Cramlington care home it needs to do more to protect the safety and welfare of the people using the service

23 August 2012
Beacon Farm Care Home
Cotswold Spa Retirement Hotels Limited
  • Media,
  • Care homes with nursing

23 August 2012

The Care Quality Commission has issued a formal warning to Cotswold Spa Retirement Hotels Ltd, registered provider of Beacon Farm Care Home, stating that they must make improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the home on Beacon Lane, Cramlington, Northumberland, on 19 July 2012.

Inspectors reviewed a sample of care records and spoke with several members of staff and the temporary manager.

As a result of their visit CQC found the provider was failing to plan and deliver, effective care to people living at the home, and improvements were needed.  

Inspectors found that people were not receiving care to meet their individual needs, as recorded in their care plans.

Care records were not up to date and individual needs were not being reviewed on a regular basis.

Records showed that several residents, who had been identified as needing to be weighed on a weekly basis to monitor weight loss, had not been weighed for over two weeks. There was no documented explanation as to why this had not been done. 

CQC are working closely with commissioners from Northumberland to ensure the safety of all residents.

Malcolm Bower-Brown, deputy director of CQC in the North said:

"The law says that these are the standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards. 

“This warning sends a clear and public message that Cotswold Spa Retirement Hotels Ltdneeds to address this issue as a matter of urgency or face serious consequences.

“We will return to Beacon Farm in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there.”

Beacon Farm Care Home provides personal care and accommodation for older people, some of whom may have dementia care needs.


For further information please contact the CQC press office can on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.  

CQC has issued a warning notice to Cotswold Spa Retirement Hotels Ltd requiring action to meet:  

  • Regulation 9, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4), Care and welfare of service users

A deadline of 7 September 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.