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CQC warns Countrywide Care Homes (2) Limited that it is failing to protect the safety and welfare of people

10 February 2012
Garden Hill Care Centre
Countrywide Care Homes (2) Limited
  • Media,
  • Care homes with nursing

10 February 2012

The Care Quality Commission has issued a formal warning to Countrywide Care Homes (2) Limited, the registered provider of Garden Hill Care Centre, that it must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to Garden Hill Care Centre, 32 St Michaels Avenue, South Shields, Tyne and Wear on 3 January 2012 to follow up a previous review of compliance.

On latest inspection CQC found that Countrywide Care Homes (2) Limited was failing to meet national standards covering the management of medicines.

A review of residents’ medication records and medication storage areas at the home revealed that medicines were not always being administered correctly.

On several occasions medication records had not been completed in full, and it was not possible to determine whether people had received their medication as and when required.

Inspectors also found evidence that some medications could not be administered due to lack of supplies on the premises, and the methods used to control stocks of medication were inefficient.

Jo Dent, Regional Director of CQC in the North East region, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Countrywide Care Homes (2) Limited needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Garden Hill Care Centre in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who use this service."


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued a warning notice to Countrywide Care Homes (2) Limited requiring action to meet:

  • Regulation 13 Health and Social Care Act (Regulated Activities) Regulations 2010, Management of medicines

A deadline February 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.