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CQC warns Cornwallis Care Services Limited that it is failing to protect the safety and welfare of people

16 January 2012
Trewidden Care Home
Cornwallis Care Services Ltd
  • Media,
  • Care homes with nursing

16 January 2012

The Care Quality Commission has issued a formal warning to Cornwallis Care Services Limited that it must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to Cornwallis nursing in St Ives in November to follow up requirements made during a previous inspection and in response to new information.   

Inspectors found that the home did not have arrangements which would ensure the safe recording, handling, using, safe keeping, dispensing and safe administration of medication within the home.

  • There were gaps in Medicine Administration Records where administration of medicines had not been recorded. This meant that it was not possible to determine if people had received these medicines as prescribed on these dates. 
  • There was no care plan to demonstrate that covert administration of medicines to one person had been appropriately authorised and there was no guidance to support the safe and consistent administration of medicines in this way.
  • Accurate records of controlled drugs were not maintained to support their safe handling and safe keeping.
  • Creams and ointments were not labelled with the date of first opening to make sure that they were used within recommended timescales. 
  • One medication was being administered from packaging that did not have a pharmacy label attached.  This meant that it was not possible to ensure this person was receiving a medicine dispensed for them.

Ian Biggs, Deputy Director of CQC in the South said:

"These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“Providers have a duty to make sure that the care they deliver meets the government’s essential standards. This warning sends a clear message that the issues at Cornwallis Nursing Home need to be addressed as a matter of urgency.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notice finds that Cornwallis Care Services Limited is in breach of

  • Regulation 13 the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Management of medicines

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.