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CQC warns the Congregation of the Sisters of Nazareth Charitable Trust that they are failing to protect the safety and welfare of people

14 December 2011
Nazareth House - East Finchley
The Congregation of the Sisters of Nazareth Charitable Trust
  • Media,
  • Care homes without nursing

14 December 2011

The Care Quality Commission (CQC) has issued a formal warning to the Congregation of the Sisters of Nazareth Charitable Trust that they must make urgent improvements to standards of care provided at a care home in East Finchley, north London.

Two warning notices have been issued following an unannounced inspection of Nazareth House - East Finchley in November this year.

Inspectors found that steps had not been taken to ensure that care plans were always in place to manage the risks associated with weight loss. Where care plans were in place, these were not always followed.

Inspectors also found that accurate and appropriate records were not always maintained for people living in the home. This meant that people were not always protected against the risk of unsafe or inappropriate care.

Nazareth House - East Finchley provides personal care and support to up to 84 older adults.

Matthew Trainer, Deputy Director of CQC (London), said:

"The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“Providers have a duty to make sure that the care they deliver meets the government’s essential standards. This warning sends a clear message that the issues at Nazareth House - East Finchley need to be addressed as a matter of urgency.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notices find that the Congregation of the Sisters of Nazareth Charitable Trust are in breach of:

  • Regulation 9(1) (a) (b) (i) (ii) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people
  • Regulation 20 (1) (a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 21) Records

CQC has issued warning notices which require the provider to take action to meet the regulatory requirements by 19 December 2011. If this is not achieved CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.