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CQC warns Colten Care Limited that it is failing to protect the safety and welfare of people

28 November 2012
Colten Care Limited
  • Media,
  • Care homes with nursing

28 November 2012

The Care Quality Commission has issued a formal warning to Colten Care Limited that it is facing enforcement action unless it makes improvements to its recruitment procedures.

The warning notice follow an unannounced visit by inspectors to Fernhill nursing home in Ferndown in Dorset in October 2012 to follow up requirements made during a previous inspection. 

On the most recent inspection, inspectors found that the home was failing to comply with the national regulations covering the employment of care staff.

The required information in staff records such, as a full employment history, was not available at the time of inspection.

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“We will return in the near future and if we find that this care home is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that Colten Care Limited is in breach of:

  • Regulation 21, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 - Requirements relating to workers.

If the required improvements are not made within a set time, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.