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CQC warns Coach House Nursing Home it needs to do more to protect the safety and welfare of people

3 August 2012
Coach House Nursing Home
Mr E M Lane & Mrs J K E Lane & T M H Bradley
  • Media,
  • Care homes with nursing,
  • Rehabilitation (from illness or injury)

3 August 2012

Regulator demands improvement by Stourbridge nursing home.

The Care Quality Commission has issued a formal warning tothe owner of Coach House Nursing Home saying they must make improvements to standards of care or face further action.  

The warning follows unannounced visits by inspectors to the nursing home in Broome, Clent, Stourbridge, West Midlands on 19 and 21 June, as part of a planned review of compliance.

 Following the visit, inspectors found Coach House Nursing Home needed to make improvements in relation to the management of medicines.

  • There were no suitable arrangements in place to ensure prescribed medication was always available at the home. 
  • The home had no effective audit system in place to manage the remaining medication stocks.
  • Several care records contained inaccuracies and omissions.
  • Records stated that medication was sometimes given at incorrect times.
  • Discrepancies were found between the medicines given and the amount left in stock at the home.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.  

“This warning sends a clear message that Coach House Nursing Home needs to address this issue or face further consequences. 

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."   

Coach House Nursing Home provides accommodation for up to 17 people who require nursing and personal care.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notice to Coach House Nursing Home, Broome, Clent, Stourbridge, West Midlands, DY9 0HB, requiring that action is taken to meet:   

  • Regulation 13, management of medicines, Health and Social Care Act (Regulated Activities), Regulations 2010.   

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.        

The deadline for improvement is 3 August 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes. 

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.