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CQC warns Clare House Residential Home it needs to do more to protect the safety and welfare of people

18 October 2011
Clare House Residential Home
Clarex Limited
  • Care homes without nursing

18 October 2011

Regulator demands improvement by Northamptonshire care home owner.

The Care Quality Commission (CQC) has issued a formal warning to the owners of Clare House Residential Home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Whittlesbury Road, Silverstone, Towcester, Northamptonshire, on 24 August and 1 September to follow up on information received by CQC from a whistleblower.

Inspectors found the owner of Clare House, Clarex Limited, needed to make improvements in relation to staffing, records and the care and welfare of people who use services.

More details can be found below.

  • Inspectors found insufficient numbers of staff were on duty when they visited and there was no system to ensure the right staffing levels according to the care needs of people at the home.
  • No member of staff was identified to be in charge in the absence of the registered manager.
  • Proper records that described the assessment of people’s care needs and plans for their care were not kept.
  • Incidents and injuries were not recorded in care plans so CQC was not assured that people’s care was adjusted to meet their needs.
  • Records relating to individuals’ care were not up to date, were not stored securely and were kept in a disorganised state.
  • The registered provider was unable to provide training and development records for staff and there was no evidence of a clear training and development plan for staff.

Andrea Gordon, Regional Director of CQC in the East and West Midlands, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Clare House Residential Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Clare House residential home provides care for older people.


For further information please contact Louise Grifferty, Regional Communications Manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notices to Clarex Limited, owner of Clare House Residential Home in Whittlesbury Road, Silverstone, Towcester, Northamptonshire, requiring that action is taken to meet:

  • Regulation 9 (Outcome 4) care and welfare of people who use services, Regulation 20 (Outcome 21) records and Regulation 22 (Outcome 13) staffing, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.