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CQC warns Chislehurst Care Limited that they must make improvements
06 November 2013
CQC warns provider that it must make improvements
When the Care Quality Commission visited Ashglade unannounced on 19 September 2013, we found that the service was failing to meet the national standards that people should be able to expect.
As a result, CQC has issued a/formal warning/s to Chislehurst Care Limited telling them that they must improve in the following areas by 19 October 2013:
- Safeguarding service users from abuse.The registered person must make suitable arrangements to ensure that service users are safeguarded against the risk of abuse by means of (a) taking reasonable steps to identify the possibility of abuse and prevent it before it occurs; and (b) responding appropriately to any allegation of abuse.
CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in September 2013. Read the full report here.
If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.