You are here

CQC warns Chimex Domiciliary Care Agency it needs to do more to protect the safety and welfare of people

21 January 2013
  • Media,
  • Care in your home and supported living

21 January 2013

The Care Quality Commission has issued formal warnings to Chimex Domiciliary Care Agency saying they must make improvements to standards of care or face further action.

The warnings follow an unannounced visit by inspectors to the care agency in London Road, Leicester, on 5 December, as part of a planned review of compliance.

Following the visit, inspectors found the owners of Chimex Domiciliary Care Agency needed to make improvements in relation to the care and welfare of people who use services, assessing and monitoring the quality of service provision and records.

  • Inspectors were unable to determine whether care was being delivered to some people because their daily care records were incomplete.
  • One person’s needs assessment stated they required assistance with personal care but no instructions were given to staff on what this entailed.
  • No risk assessment had been created for a person who was at risk of falling and staff were given no instructions on how to manage this.
  • No staff supervisions had been carried out since the service began operating.
  • Telephone calls to people using the service and their relatives were not being logged or recorded.
  • One member of staff had not had a criminal record bureau (CRB) check carried out, had not submitted any written references and had unexplained gaps in their employment history.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said:

"The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“These warnings send a clear message that Chimex Domiciliary Care Agency needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Chimex Domiciliary Care Agency provides personal care to people in their own homes.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notice to: Chimex Domiciliary Care Agency,132-134 London Road, Leicester, Leicestershire, LE2 1EB, requiring that action is taken to meet:

  • Regulation 9, care and welfare of people who use services, Regulation 10, assessing and monitoring the quality of service provision and Regulation 21, records, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 31 January 2013. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.