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CQC warns Cheshire Ambulance service that is failing to protect the safety and welfare of people

26 June 2012
Mr Christopher Storey t/a Cheshire Ambulance
Mr. Christopher Storey
  • Media

26 June 2012

The Care Quality Commission has issued formal warning toCheshire Ambulance stating that they must make improvements to standards of care or face further action.  

The warning follows an unannounced visit to the service located on Mirion Street, Crewe in Cheshire on 4 May 2012 to follow up requirements made during an earlier inspection.   

Cheshire Ambulance provides private paramedic and ambulance services for events open to the public.

At the latest inspection, CQC found that the registered provider, Mr. Christopher Storeytrading as Cheshire Ambulance, was failing to comply with government regulations relating to staffing arrangements. 

Inspectors found that procedures for recruitment of staff were not robust and that the provider had not gathered sufficient details about applicants to enable him to make a fully formed decision about their suitability.

Arrangements in place to apply for Criminal Records Bureau Certificates (CRB’s) for staff were not always being followed, and staff records contained only a limited amount of information about the training staff had undertaken. As a result it was unclear as to whether all staff employed by Cheshire Ambulance had completed appropriate training on moving and handling, infection control, medication management and safeguarding vulnerable adults and children. 

Ann Ford, CQC Head of Compliance for the North West, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.   

“This warning sends a clear and public message that Cheshire Ambulance needs to address these issues as a matter of urgency or face serious consequences.

“We will return in the near future and if we find that this provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notices find that Mr. Christopher Storeytrading as Cheshire Ambulance, is in breach of

  • Regulation 21, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Requirements relating to workers

A deadline of 28 July 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.