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CQC warns Chase Nursing Home it needs to do more to protect the safety and welfare of people

28 September 2012
Chase Nursing Home
Heritage Healthcare (Midlands) Limited
  • Media,
  • Care homes with nursing

28 September 2012

Regulator demands improvement by Walsall nursing home.

The Care Quality Commission has issued formal warnings to Heritage Healthcare (Midlands) Ltd saying they must make improvements to standards of care at Chase Nursing Home or face further action.

The warnings follow an unannounced visit by inspectors to the nursing home in Vicarage Road, Brownhills, Walsall, West Midlands, on 27 June, as part of a planned review of compliance.

Following the visit, inspectors found Chase Nursing Home needed to make improvements in relation to the care and welfare of people who use services, consent to care and treatment and the management of medicines.

  • Inspectors looked at the care record for a resident who was prescribed eight medicines and noted that only one of these had been recorded.
  • Staff failed to sign for medicines that had been administered on several occasions. This meant it was impossible to tell if prescriptions were being followed as instructed.
  • Staff often used people’s bank cards to draw money from their bank accounts on their behalf. There was no evidence that people had consented to this practice.
  • Each person at the service had a diagnosed mental illness but no steps had been taken to assess their social and emotional needs.
  • The lack of thorough assessments of people’s needs and preferences meant there was no framework for delivering personalised care to meet their individual needs

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“These warnings send a clear message that Chase Nursing Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Chase Nursing Home provides accommodation for up to 22 people who require nursing and personal care.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notices to Heritage Healthcare (Midlands) Ltd, 29b, Hartopp Road, Four Oaks Park, Sutton Coldfield, B74 2QR, owner of Chase Nursing Home, requiring that action is taken to meet:

  • Regulation 9, care and welfare of people who use services, Regulation 13, management of medicines and Regulation 18, consent to care and treatment, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 28 September 2012 for Regulations 9 and 13 and was 4 September for Regulations 18. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.