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CQC warns Charlotte Rose House it needs to do more to protect the safety and welfare of people

21 February 2013
Charlotte Rose House
Lonrush Limited
  • Media,
  • Care homes without nursing

21 February 2013

The Care Quality Commission has issued formal warnings to Charlotte Rose House saying they must make improvements to standards of care or face further action.

The warnings follow an unannounced visit by inspectors to the care home in Norwood Road, Skegness, Lincolnshire,on 9 January, as part of a planned review of compliance.

Following the visit, inspectors found the owners of Charlotte Rose House needed to make improvements in relation to the care and welfare of service users, cleanliness and infection control and supporting workers.

  • Inspectors noted on four occasions that a diabetic resident’s insulin injections were not being recorded.
  • Some care records were not being updated to reflect the changing needs of residents. For example, records did not state why two residents had been prescribed antibiotics or when these were to be administered.
  • Two bedrooms had a very unpleasant odour and there was no record of this or advice to staff on how it could be prevented.
  • A number of bedrooms and bathrooms did not contain any protective gloves, hand gel, or paper towels. Staff brought these with them which put residents at risk from cross contamination.
  • There was no washer or disinfector for the decontamination of commodes or bedpans at the home.
  • Some beds and toilets inspectors looked at were dirty, stained and unhygienic.
  • There was no record of appraisals or supervision in the three staff files inspectors looked at.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“These warnings send a clear message that Charlotte Rose House needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Charlotte Rose House provides accommodation for up to 20 people who require personal care.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notices to: Lonrush Ltd, Charlotte Rose House, Norwood Road, Skegness, Lincolnshire, PE25 3AD, owner of Charlotte Rose House, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users, Regulation 12, cleanliness and infection control and Regulation 23, supporting workers, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.