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CQC warns Charing Vale Limited that they must make improvements

19 November 2013
The Vale Residential Care Home
Charing Vale Limited
  • Media,
  • Care homes without nursing

19 November 2013

CQC warns provider that it must make improvements

When the Care Quality Commission visited The Vale Residential Care Home unannounced on 15 August and 12 September 2013 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Charing Vale Limited telling them that they must improve in the following areas:

Records: The registered person must ensure that service users are protected against the risks of unsafe or inappropriate care and treatment arising from a lack of proper information about them by means of the maintenance of:

  • An accurate record in respect of each service user which shall include appropriate information and documents in relation to the care and treatment provided to each service user; and such other records as are appropriate in relation to the management of the regulated activity.
  • The registered person must ensure that the records referred to in paragraph (1) (which may be in paper or electronic form) are kept securely and can be located promptly when required

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in August and September 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.