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CQC warns CFP Community Services it is failing to meet the needs of people in its care

23 April 2012
CFP Community Services
C F P Community Services Ltd
  • Media,
  • Care in your home and supported living

23 April 2012

Regulator demands improvement by Essex care agency.

The Care Quality Commission has issued a formal warning to CFP Community Services saying they must make improvements to standards of care or face further action.       

The warning follows unannounced visits by inspectors to the care agency on Imperial Avenue, Westcliff on Sea, on 15 and 20 February 2012 to follow up concerns which had been highlighted at a previous inspection. 

Inspectors found that the owners of CFP Community Services needed to make improvements in relation to supporting workers, requirements relating to workers and assessing and monitoring the quality of service provision. 

  • The majority of staff employed in November 2011 had received no supervision since commencing their roles despite their supervision contract stating they would have monthly sessions.
  • Staff were assisting residents with mobility equipment and hoists without undertaking manual handling training, placing themselves and residents at risk of harm and injury.
  • Some newer members of staff had gaps in their employment records, had no current Criminal Record Bureau (CRB) check and had incomplete application forms and references.
  • None of the management team inspectors spoke with were aware of their full job responsibilities in relation to quality assurance. General communication between the management team was poor.

Andrea Gordon, Deputy Director of Operations (Central Region), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant. 

“This warning sends a clear and public message that CFP Community Services needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

CFP Community Services provides personal care to people living in their own homes.


Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to CFP Community Services Limited requiring that action is taken to meet.

  • Regulations 10, 21 and 23, Care and Welfare of Service Users, Health and Social Care Act (Regulated Activities) Regulations 2010, assessing and monitoring the quality of service provision, requirements relating to workers and supporting workers.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline of 1 May 2012 has been set for improvements to be made. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.