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CQC warns Cedars Castle Hill that it is failing to protect the safety and welfare of people

13 February 2013
Castle Hill House
Cedars Castle Hill
  • Media,
  • Care homes without nursing

13 February 2013

Inspectors issued the warning notice following an unannounced inspection of the care home at Bimport in January.

Castle Hill House provides accommodation and personal care for up to 30 people, including those with dementia.

Inspectors found that the home was failing to make appropriate arrangements to ensure that each service user was protected against the risks associated with the unsafe use and management of medicines.

  • Medicine was not stored securely as the keys to the medicine trolley were not kept secure and medicine was left unattended in communal areas.
  • Fridge temperatures were not consistently monitored and where the record stated the temperature was too high, no action had been taken to ensure medicines were still safe to administer.
  • There were gaps in Medication Administration Records and medication was not administered according to the time it was prescribed for.

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant and this cannot be allowed to continue.

“We will return in the near future and if we find that this home is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notice find that Cedars Castle Hill is in breach of

  • Regulation 13, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 – management of medicines

If the required improvements are not made within a set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.