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CQC warns Caring Homes Healthcare that it is failing to protect the safety and welfare of people

13 June 2012
Laverstock Care Centre
Caring Homes Healthcare Group Limited
  • Care homes with nursing

13 June 2012

Regulator demands improvements at Salisbury nursing home.

The Care Quality Commission has issued a formal warning to Caring Homes Healthcare Group Limitedthat it is facing enforcement action unless it makes urgent improvements to standards of care.    

The warning notices follow an unannounced visit by inspectors to The Winterbourne Care Centre in Salisbury in April in response to concerns. The nursing home is registered to provide care for up to 80 people.

Inspectors found that the home was failing to comply with government regulations covering the management of medications and the care and welfare of people.

  • Arrangements made to record and monitor the supply and administration of medicines did not ensure safe management by staff.
  • Some people had not been supported in taking all of their medication and although staff knew about this, relevant people had not been informed or necessary records made.
  • People’s care needs were not fully assessed and relevant care plans developed to meet people’s needs. The care plans which were in place were not consistently being followed and nationally accepted guidelines were not always used.
  • Records about people, including people with dementia care needs, were not being made and different staff were not aware of the range of needs for some people.

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant and this cannot be allowed to continue.

“This warning sends a clear and public message that Caring Homes Healthcare Group Limited needs to address these issues as a matter of urgency or face serious consequences.

“We will return in the near future and if we find that this nursing home is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that Langford Park Limitedis in breach of

  • Regulation 9, Health and Social Care Act (Regulated Activities) Regulations 2010, (outcome 4) Care and Welfare of People who use Services
  • Regulation 13, Health and Social Care Act (Regulated Activities) Regulations 2010, (outcome 9) Management of Medicines

If the required improvements are not made by 11 July, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.