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CQC warns Caring Homes Healthcare Group Limited that it is failing to protect the safety and welfare of people

1 November 2012
  • Care homes with nursing

1 November 2012

Urgent improvements required at Ferfoot Care Home, Chippenham.

The Care Quality Commission (CQC) has issued a formal warning to Caring Homes Healthcare Group Limited that they must make urgent improvements at a care home in Chippenham, Wiltshire.

A warning notice has been issued following an inspection of Ferfoot Care Home, in Old Hardenhuish Lane, in August.

Inspectors found that steps had not been taken to make sure that the home was sufficiently staffed at all times to allow appropriate care to be delivered.

Inspectors identified that a number of people living in the home required two to one support with their personal care, but that staffing levels were not sufficient to provide this in a timely fashion. Care staff working in the home told inspectors that there were not enough staff, and that staffing levels were having an impact on their ability to provide appropriate care.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“It is vital that there are enough suitably skilled, trained and supported staff on duty to support people living in care homes who often have quite complex needs. It is disappointing that this was not the case in this home.

“Our inspectors will return in the near future to carry out another inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Caring Homes Healthcare Group Limited is in breach of:

  • Regulation 22 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 13) Staffing.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.