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CQC warns Careline Homecare Limited that they must make improvements

Published:
2 October 2013
Categories:
  • Media,
  • Care in your home and supported living

02 October 2013

CQC warns provider that it must make improvements

When the Care Quality Commission visited Careline Homecare Ltd announced on 3 July 2013, 31 July 2013, 1 August 2013 and 16 August 2013 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings telling them that they must improve in the following areas by 7 October 2013:

  • Regulation 9, (Outcome 4): Care and welfare of people who use services. The provider was failing to ensure that people who used the service were protected against the risks of receiving care or treatment which was inappropriate or unsafe.
  • Regulation 13, (Outcome 9): Management of medicines. The provider was failing to ensure that people who used the service were protected against the risks associated with medicines.

CQC inspectors will return in due course to check whether the required improvements have been made. For more details of the findings from the inspection in July 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.