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CQC warns Careline CC Limited that it is failing to protect the safety and welfare of people

1 June 2012
Careline CC Ltd (Shaftesbury)
Careline CC Limited
  • Care in your home and supported living

1 June 2012

Regulator demands further improvement by Dorset home care agency

The Care Quality Commission has issued a warning to Careline CC Ltd that it is facing enforcement action unless it makes urgent improvements to standards of care.    

The formal warning notices follow an unannounced visit by inspectors to the company’s office in Shaftesbury in Dorset in response to concerns.  Careline CC Limited is a domiciliary care agency providing social care to people in their own homes.

  • Inspectors found that the care and support of people was not planned and delivered to meet individual needs to ensure their safety and welfare.  As a result people did not experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.
  • People were not protected against the risk of unsafe or inappropriate care and treatment because care records did not contain accurate and appropriate information.  
  • Care records were not always accessible and could not be located promptly. Staff files did not contain relevant information and were not kept up to date.

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect.   Providers have a duty to ensure they are compliant and this cannot continue.

“This warning sends a clear and public message that Careline CC Ltd needs to address these issues as a matter of urgency or face serious consequences.

“We will return in the near future and if we find that this agency is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that Careline CC Ltd is in breach of

  • Regulation 9, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Care and welfare of people who use services
  • Regulation 20, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Records

If the required improvements are not made within a set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.