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CQC warns care home in Worcester it needs to do more to protect the safety and welfare of people

3 January 2013
Norton Hall
Norton Manor Care Limited
  • Media

3 January 2013

Regulator demands improvement by home owner.

The Care Quality Commission has issued a formal warning to the owner of Norton Hall care home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Woodbury Park, Norton, Worcester, Worcestershire, on 5 November.

During the visit inspectors found the owners of the home needed to make improvements in relation to cleanliness and infection control and assessing and monitoring the quality of service provision.

  • Inspectors found the standards of cleanliness and hygiene of equipment at the home placed people using the service at risk of infection.
  • During the inspection CQC saw dirty commodes, bed rails on one bed that were dirty and soiled mattresses.
  • There were no effective systems in place to manage and monitor the prevention and control of infection or to ensure equipment used was safe and cleaned to an appropriate standard.
  • A number of concerns were highlighted to the provider following an inspection in May 2012. The provider submitting an action plan detailing what improvements, including a number of audits, would take place but when CQC returned, these had not happened as promised.
  • Systems in place to assess and monitor the quality of service being delivered and to ensure people were protected from the risks of unsafe or inappropriate care were not effective.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Norton Hall care home needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Norton Hall care home provides accommodation for older people who require nursing or personal care and who may have a physical or dementia related illnesses.


Notes to editors

CQC has issued the warning notice to Norton Manor Care Limited, Woodbury Park, Norton, Worcester, Worcestershire, owner of Norton Hall care home, of the same address, requiring that action is taken to meet:

  • Regulation 10, assessing and monitoring the quality of service provision, and Regulation 12, cleanliness and infection control, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline of 31 January has been set for improvements to be made. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.