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CQC warns care home in Staffordshire it needs to do more to protect the safety and welfare of people

15 November 2012
  • Care homes without nursing

15 November 2012

Regulator demands improvement by Cannock home owner.

The Care Quality Commission has issued a formal warning to the owner of Hathaway House care home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the home in Heather Valley, Hednesford, Cannock, Staffordshire, on 3 October.

During the visit inspectors found the owners of the home needed to make improvements in relation to assessing and monitoring the quality of service provision.

  • Inspectors found systems in place to identify, assess and manage the risks to service users were not operating effectively.
  • Each service user was supposed to have their own personal plan in case of an emergency evacuation of the home but inspectors found these had not been written.
  • Not all the staff at the home had received first aid training.
  • Weekly medication audits had not taken place.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Hathaway House needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Hathaway House provides accommodation for people with learning disabilities who require personal care.


Notes to editors

CQC has issued the warning notice to Hathaway Care Limited, Hockley, Birmingham, the owner of Hathaway House, Heather Valley, Hednesford, Cannock, Staffordshire, requiring that action is taken to meet:

  • Regulation 10, assessing and monitoring the quality of service provision, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline of 16 November has been set for improvements to be made. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.