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CQC warns care home in Norfolk it needs to do more to protect the safety and welfare of people

6 November 2012
Woodstock Care Home Limited
Woodstock Care Home Limited
  • Media,
  • Care homes without nursing

6 November 2012

Regulator demands improvement by home owner.

The Care Quality Commission has issued a formal warning to the owner of Woodstock Care Home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the home in The Green, Gressenhall, Dereham, Norfolk, on 18 and 19 September.

During the visit inspectors found the owners of the home needed to make improvements in relation to the care and welfare of service users and staffing.

  • Inspectors looked at care files and found the home had not been planning and delivering care to meet people’s individual needs.
  • Care plans had not been regularly reviewed so that any changes to people’s needs could be noted and their care altered accordingly.
  • No steps on how to manage the care of one person who was at high risk of developing pressure sores had been recorded.
  • There were not enough suitably skilled staff on duty to ensure the individual needs of people were met.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Woodstock Care Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Woodstock Care Home provides residential care for older people and those living with dementia.


Notes to editors

CQC has issued the warning notice to Woodstock Care Home Limited, New Bond Street, London, the owner of,Woodstock Care Home, The Green, Gressenhall, Dereham, Norfolk, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users, and Regulation 22, staffing, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline of 3 December has been set for improvements to be made. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.