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CQC warns care home in Kidderminster it needs to do more to protect the safety and welfare of people

25 January 2013
Cambrian House
Kidderminster Care Limited
  • Media,
  • Care homes without nursing

25 January 2013

The Care Quality Commission has issued a formal warning to the owner of Cambrian House care home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Chester Road North, Kidderminster, Worcestershire, on 10 December.

During the visit inspectors found the owners of the home needed to make improvements in relation to the care and welfare of service users.

  • Inspectors looked at staffing rotas and found there were not always enough staff available to deliver care.
  • Care staff also had other duties such as washing up crockery and cutlery after meal times. In addition, no dedicated laundry staff were employed at the home.
  • During the visit, inspectors spoke to one person who reported visiting their relative and finding them unwashed and still in bed at 11.30am. Staff told inspectors it had taken until 1.15pm to get everyone out of bed and dressed on that morning.
  • There were no activities organised for people at the home. This meant people were not being provided with adequate stimulus to improve the quality of their life at the home.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Cambrian House needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Cambrian House care home provides accommodation and personal care for up to 25 people.


Notes to editors

CQC has issued the warning notice to Kidderminster Care Limited, Chester Road North, Kidderminster, Worcestershire, the owner of Cambrian House, in Chester Road North, Kidderminster, Worcestershire, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.