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CQC warns care home in High Peak it needs to do more to protect the safety and welfare of people

30 November 2012
Watford House Residential Home
  • Media,
  • Care homes without nursing

30 November 2012

Regulator demands improvement by Derbyshire home owner.

The Care Quality Commission has issued a formal warning to the owner of Watford House Care Home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Watford Road, New Mills, High Peak, Derbyshire, on 11 and 13 September.

During the visit inspectors found the owners of the home needed to make improvements in relation to assessing and monitoring the quality of service provision and consent to care and treatment.

  • Inspectors found systems to assess and monitor risks to people’s health and welfare or to find out opinions on the service being provided were inadequate.
  • Repair work to a ceiling, highlighted during a CQC inspection in June, had not taken place and there was no date scheduled for this work when inspectors visited in September.
  • No risk assessment had been carried out in relation to a free standing radiator in one person’s room. The radiator had wires trailing from it, posing a trip hazard, and it had been left switched on while no one was in the room, increasing the risk of fire.
  • Surveys to find out people’s views on the service could not be located when inspectors visited, neither could any action plan to make changes in relation to these.
  • The last residents’ meeting had been held in May 2012 but information, such as minutes, was not available to confirm what people thought about the home.
  • A number of those living at the home had dementia but inspectors found the correct assessments to determine whether people were able to make decisions about their care had not been conducted.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Watford House Care Home needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Watford House Care Home provides accommodation for people who require nursing or personal care.


Notes to editors

CQC has issued the warning notice to JTV Care Homes Limited, Progress Business Centre, Whittle Parkway, Slough, Berkshire, owner of Watford House Care Home, Watford Road, New Mills, High Peak, Derbyshire, requiring that action is taken to meet:

  • Regulation 10, assessing and monitoring the quality of service provision, and Regulation 18, consent to care and treatment, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline of 30 November has been set for improvements to be made. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.