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CQC warns care home in Chesterfield it needs to do more to protect the safety and welfare of people

13 December 2012
Elgin House
Mr & Mrs J Renshaw
  • Media,
  • Care homes without nursing

13 December 2012

Regulator demands improvement by Derbyshire home owner.

The Care Quality Commission has issued a formal warning to the owner of Elgin House care home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in St Lawrence Road, North Wingfield, Chesterfield, on 8 November.

During the visit inspectors found the owners of the home needed to make improvements in relation to requirements relating to workers.

  • Inspectors looked at staff records and found that three of the four care staff whose records they viewed started work at Elgin House before CRB checks had been obtained.
  • Independent Safeguarding Authority (ISA) checks had not been carried out for the same people prior to them starting work at Elgin House.
  • Two files contained no personal or professional references.
  • Three files contained no record of individuals’ previous education or employment history.
  • The provider was found to be failing to operate effective recruitment procedures to ensure people employed at the home were of good character and were suitably qualified and experienced.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Elgin House care home needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Elgin House care home provides accommodation for people who require nursing or personal care.


Notes to editors

CQC has issued the warning notice to theowner of Elgin House, St Lawrence Road, NorthWingfield, Chesterfield,requiring that action is taken to meet:

  • Regulation 21, requirements relating to workers, Health and Social Care Act (Regulated Activities) Regulations 2010. 

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline of 31 December has been set for improvements to be made. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.