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CQC warns care home in Brentwood it needs to do more to protect the safety and welfare of people

27 November 2012
The Marillac Neurological Care Centre
The Daughters of Charity of St Vincent de Paul
  • Media,
  • Rehabilitation (from illness or injury)

27 November 2012

The Care Quality Commission has issued a formal warning to the owner of The Marillac saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Eagle Way, Warley, Brentwood, Essex, on 25 October.

During the visit inspectors found the owners of the home needed to make improvements in relation to the management of medicines.

  • During the inspection a medication trolley was left unattended and unlocked where people could have gained access to it without authority.
  • Tablets were seen to have been decanted in bulk - put into pots for those requiring medication prior to being administered - instead of being given to each person individually from their own prescribed packs of medicines. This posed a risk of people not receiving the correct medicines.
  • Medication Administration Records (MAR) showed medicines as having been administered to individuals when they had not yet been given to those people.
  • The temperature of the main medicines storage rooms in two of the home’s units was found to be or have been too high on the day of CQC’s visit and prior to it.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of The Marillac needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

The Marillac provides accommodation with nursing care for people with a physical disability.


Notes to editors

CQC has issued the warning notice to the Sisters of Charity of St Vincent De Paul, Provincial House, The Ridgeway, Mill Hill, London, owner of,The Marillac, Eagle Way, Warley, Brentwood, Essex, requiring that action is taken to meet:

  • Regulation 13, management of medicines, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.