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CQC warns care home in Acocks Green it needs to do more to protect the safety and welfare of people

2 January 2013
Glynn House
Lindale Homes Limited
  • Media,
  • Care homes without nursing

2 January 2013

Regulator demands improvement by Birmingham home owner.

The Care Quality Commission has issued a formal warning to the owner of Glynn House care home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Flint Green Road, Acocks Green, Birmingham, on 9 November.

During the visit inspectors found the owners of the home needed to make improvements in relation to assessing and monitoring the quality of service provision and records.

  • Inspectors looked at care records for some of those living at the home and found these lacked information about people’s care plans, risk assessments and medical records.
  • One person was prescribed to be given a medicine ‘as and when required’. However the home’s records showed this was being administered daily.
  • There was no care plan available for the same person and records relating to another person indicated they had not visited a dentist for three years.
  • The home had not sent any questionnaires to service users and their relatives to find out their views on the service. This means that it was not possible for the home to assess and monitor the service being provided through feedback from those using it.
  • There were no effective systems in place to ensure people were receiving their medicines as prescribed.
  • There were no systems in place to assess whether staff had sufficient information to provide safe and appropriate care and treatment to service users.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Glynn House needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Glynn House provides personal care for younger adults with a learning disability.


For further information please contact Louise Grifferty, regional communications manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notice to Lindale Homes Limited, Yardley Road, Acocks Green, Birmingham, West Midlands, owner of Glynn House, Flint Green Road, Acocks Green, Birmingham, requiring that action is taken to meet:

  • Regulation 10, assessing and monitoring the quality of service provision, and Regulation 20, records, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.