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CQC warns Canwick Court Care Centre it needs to do more to protect the safety and welfare of people

13 June 2012
St Philips Care Limited
  • Media

13 June 2012

Regulator demands improvement by Lincolnshire care home owner.

The Care Quality Commission has issued a formal warning to the owners of Canwick Court Care Centre, saying they must make improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the care home in South Park, Lincoln, Lincolnshire, on 24 April.

During this visit, inspectors found the owners of the home, Guardian Care Homes (UK) Ltd, of Stone, Staffordshire, needed to make improvements in relation to the care and welfare of service users.

  • Inspectors looked at records relating to people who use the service and found that care plans were incomplete.
  • While at the home inspectors witnessed a person being moved with the aid of a hoist whose trouser leg was wet. When they spoke to staff about this they said they had not noticed and took the person away to be changed.
  • Meanwhile, a wheelchair knocked into another service user causing them to cry out in pain. Although staff apologised, the person was not asked if they were alright and the incident was not recorded.
  • Fluid charts to monitor four service users, with concerns about weight loss and nourishment, had not been completed properly. Therefore, it was not possible to accurately assess these people’s fluid intake or ensure their needs were being met.
  • Routine reviews of care plans were not taking place and instead plans were only being updated in response to changes in a person’s circumstances.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant

“This warning sends a clear message that the owners of Canwick Court Care Centre needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Canwick Court Care Centreprovides residential care for people who require personal care.


For further information please contact Louise Grifferty, regional communications manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Guardian Care Homes (UK) Ltd, of Stone, Staffordshire, owner of Canwick Court Care Centre in Nuncargate South Park, Lincoln, Lincolnshire, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users, Health and Social Care Act (Regulated Activities) Regulations 2010. 

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 15 June. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.