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CQC warns Canterbury Care Homes Limited that they must make improvements

Published:
19 August 2014
Categories:
  • Care homes with nursing

When the Care Quality Commission visited Rowans Care Centre unannounced on 13 and 17 June 2014 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued two formal warnings to Canterbury Care Homes Limited telling them that they must improve in the following areas by 15 August 2014.

  • Regulation 9, (Outcome 4): Care and welfare of people who use services. The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.
  • Regulation 20, (Outcome 21): Records The service was failing to ensure that appropriate records were kept.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in June 2014, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.