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CQC warns C N V Limited that it is failing to protect the safety and welfare of people

18 January 2012
Eversleigh Residential Care Home
C.N.V. Limited
  • Care homes without nursing

18 January 2012

The Care Quality Commission (CQC) has issued a formal warning to C N V Limited that it must make urgent improvements to standards of care provided at a care home in Bromley, Kent.

A warning notice has been issued following an unannounced inspection of Eversleigh Residential Care Home in October last year to follow up on concerns identified in relation to staffing levels at the home on a previous visit.

Inspectors found that the home was not taking appropriate steps to ensure that at all times there were sufficient numbers of suitably qualified, skilled and experienced staff employed to ensure the health, safety and welfare of people living there.

Inspectors identified that the home could not demonstrate how it had determined that staffing levels were sufficient to ensure the safety and welfare of people living at the home. Dependency needs assessments had not always been completed to inform decisions about the level of staffing required to meet those needs.

Matthew Trainer, Deputy Director of CQC (London), said:

"The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“Providers have a duty to make sure that the care they deliver meets the government’s essential standards. This warning sends a clear message that the issues at Eversleigh Residential Care Home need to be addressed as a matter of urgency.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notices find that C N V Limited is in breach of:

  • Regulation 22 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 13) Staffing

CQC has issued a warning notice which requires the provider to take action to meet the regulatory requirements by 31 January 2012. If this is not achieved, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.