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CQC warns Bushmead Court Residential Home it needs to do more to protect the safety and welfare of people

29 February 2012
Bushmead Court Residential Home
Calsan Limited
  • Media,
  • Care homes without nursing

29 February 2012

The Care Quality Commission has issued a formal warning to the owners of Bushmead Court Residential Home,saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Bushmead Avenue, Bedford, Bedfordshire, on 19 and 20 January to follow up on concerns raised at the time of an earlier inspection.

Following the latest visit, inspectors found the owner of Bushmead Court Residential Home, Calsan Limited, needed to make improvements in relation to management of medicines and requirements relating to workers.

  • Inspectors looked at records relating to staff and found that the home was failing to operate effective recruitment procedures.
  • There were gaps in information relating to staff and their employment history.
  • The home was found to have failed to have carried out all the required checks to ensure that staff were suitable to work with vulnerable people.
  • Records relating to medicines were found to be inaccurate and incomplete.
  • It was not clear whether or not people had received their medication as prescribed.

Frances Carey, regional director of CQC in the East of England, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Bushmead Court Residential Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Bushmead Court Residential Homeprovides personal care and accommodation for people with a range of needs including dementia and physical disabilities.


For further information please contact Louise Grifferty, regional communications manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Caslan Limited, in Union Street, Dunstable, owner of Bushmead Court Residential Home, Bushmead Avenue, Bedford, Bedfordshire, requiring that action is taken to meet:

  • Regulation 13, management of medicines, and Regulation 21, requirements relating to workers, Health and Social Care Act (Regulated Activities) Regulations 2009.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 13 March. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.