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CQC warns Bupa Care Homes (CFHCare) Limited that they must make improvements

Published:
7 October 2014
Categories:
  • Care homes with nursing

When the Care Quality Commission visited Broadoak Manor Nursing Home unannounced in August 2014 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued two formal warnings to Bupa Care Homes (CFHCare) Limited telling them that they must improve in the following areas by 10 October 2014.

  • Regulation 10, (Outcome 16): Assessing and monitoring the quality of service provision The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided.
  • Regulation 23, (Outcome 14): Supporting workers The service was failing to ensure suitable arrangements were in place to support employees to enable them to deliver care and treatment safely and appropriately.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in August 2014, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.