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CQC warns Bupa Care Homes (CFHCare) Limited that they must make improvements

5 December 2013
  • Media,
  • Care homes with nursing

05 December 2013

When the Care Quality Commission visited Ghyll Grove Residential and Nursing Home unannounced on 02 November 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Bupa Care Homes (CFHCare) Limited telling them that they must improve in the following areas by 02 December 2013:

  • Regulation 13, (Outcome 9): Management of medicines The service was failing to protect people against the risks associated with poor medicines management.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in November 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.