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CQC warns Bupa Care Homes (BNH) Limited that they must make improvements

Published:
5 February 2014
Categories:
  • Media,
  • Care homes with nursing

05 February 2014

When the Care Quality Commission visited Arbook House Nursing Home (BUPA), unannounced on 12 December 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to BUPA telling them that they must improve in the following areas by 22 January 2014:

  • Regulation 20, (Outcome 21): Records The service was failing to ensure that appropriate records were kept.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in December 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.