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CQC warns Bupa Care Homes (ANS) Limited that they must make improvements

15 July 2014
  • Care homes with nursing

When the Care Quality Commission visited Carnarvon Nursing Centre unannounced on 27 May 2014 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Bupa Care Services (ANS) Limited telling them that they must improve in the following areas by 20 June 2014:

Regulation 13 (Outcome 9) Management of Medicines.

People were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to manage medicines.

We found that records relating to medicines administration were not accurately maintained. We found evidence that service users had not been given their prescribed medicines in line with the prescriber’s instructions.

We found a number of omissions in the records made when medicines that were scheduled for regular administration were given to service users. When service users had not been given their medicines, the reason why was not recorded.

CQC inspectors will return in due course to check whether the required improvements have been made. For more details of the findings from the inspection in May 2014 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.