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CQC warns Bupa Care Homes (ANS) Limited that it must improve standards of care at Burnham Nursing and Residential Centre

11 December 2013
  • Media,
  • Care homes with nursing

11 December 2013

The Care Quality Commission has formally warned Bupa Care Homes (ANS) Limited that it must make urgent improvements at The Burnham Nursing and Residential Centre in Somerset.

During an unannounced visit to the home in October, inspectors found that the provider was failing to meet four of the national standards inspected. A full report of this inspection has been published on the CQC website today.

CQC carried out the inspection to check that improvements required at an earlier inspection had been made and in response to concerns that had been raised about the care and welfare of people.

The Care Quality Commission has issued three warning notices requiring Bupa Care Homes to improve – or face further enforcement action.

  • Inspectors said that care and treatment was not always planned and delivered in a way that was intended to ensure people's safety and welfare.
  • People were not protected against the risk associated with medicines because the provider did not have appropriate arrangements in place for the safe ordering and administration of medicines.
  • The provider did not have effective systems in place to identify, assess and manage risks to the health, safety and welfare of people who used the service.

Adrian Hughes, Regional Director of CQC in the South said:

“While there have been improvements in some areas since the summer, it is a matter of concern that The Burnham Nursing and Residential Centre is still failing to meet the standard on the administration of medicines.

“All the people we met told us they liked the home but were not always happy with the care and support they received, because the staff were so busy.

“People are entitled to services which are safe, effective, caring, well led, and responsive to their needs. We expect Bupa to ensure standards are met.

“We will return unannounced in due course to check that Burnham Nursing and Residential Centre has made the changes we require. If we find that this home is not making the required progress we will consider using our legal powers further to protect the people who live here.”



CQC has published a full report at on The Burnham Nursing and Residential Centre here.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.