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CQC warns Buckland Care Limited that is failing to protect the safety and welfare of people

15 May 2012
Kingland House Residential Home
Buckland Care Limited
  • Care homes without nursing

15 May 2012

Regulator demands immediate improvement at Kingland House Residential Home.

The Care Quality Commission has issued formal warning to Buckland Care Limited that it must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit to Kingland House in Kingland Road, Poole, in April 2012 to follow up compliance actions made at an earlier inspection.    The care home is registered to provide accommodation and personal care for up to 44 people.

At the latest visit, inspectors found that care and treatment had not been planned and delivered in a way that ensured people’s welfare and safety.

  • People assessed as being at risk through losing weight were not being weighed as frequently as agreed in their care plan and in some cases had not been referred to their GP or a dietician when they had lost significant weight.
  • Some people were being cared for on air mattresses that were set at the wrong level, which could make this equipment less effective in reducing the risk of pressure sores developing.
  • The monitoring of fluid and food intake for people assessed as requiring this to prevent weight loss and de-hydration was poor and when records indicated people were not having enough to drink, no action had been taken.

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect.   Providers have a duty to ensure they are compliant and this cannot be allowed to continue.

“This warning sends a clear and public message that Buckland Care Limited needs to address these issues as a matter of urgency or face serious consequences.

“We will return in the near future and if we find that Kingland House is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that Buckland Care Limited is in breach of

  • Regulation 9, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Care and welfare of people who use services

If the required improvements are not made within a set time, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.