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CQC warns Brookwood Manor it needs to do more to protect the safety and welfare of people

12 February 2013
Brookwood Manor
Qualitas Healthcare Limited
  • Media,
  • Care homes without nursing

12 February 2013

The Care Quality Commission has issued a formal warning to Qualitas Healthcare Limited saying they must make improvements to standards of care at Brookwood Manor or face further action.

The warning follows unannounced visits by inspectors to the care home in Holbrook Hall Park, Little Waldingfield, Sudbury, Suffolk, on 9 and 13 November, as part of a planned review of compliance.

Following the visits, inspectors found the owners of Brookwood Manor needed to make improvements in relation to safeguarding service users from abuse.

  • A new policy relating to the safeguarding of vulnerable adults had been produced but care staff had not seen this.
  • Staff did not have an up to date policy or procedure to advise them about recognising and reporting abuse.
  • Only three out of 14 staff knew to contact the local authority safeguarding team if they had continuing concerns about abuse.
  • Not all staff had been trained in how to safeguard vulnerable adults.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said:

"The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Brookwood Manor needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Brookwood Manor provides accommodation and personal care for up to 28 people, specialising in caring for those with living with dementia.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notice to: Qualitas Healthcare Limited, 59 Langley Road, Slough, Berkshire, SL3 7AH, owner of Brookwood Manor, requiring that action is taken to meet:

  • Regulation 11, safeguarding service users from abuse, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.