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CQC warns Broadoak Lodge it needs to do more to protect the safety and welfare of people

28 September 2012
Broadoak Lodge
Broadoak Group of Care Homes
  • Media,
  • Care homes without nursing

28 September 2012

Regulator demands improvement by Melton Mowbray care home.

The Care Quality Commission has issued a formal warning to Broadoak Lodge saying they must make improvements to standards of care or face further action.

The warning follows unannounced visits by inspectors to the care home in Sandy Lane, Melton Mowbray, Leicestershire, on 17 and 20 August, as part of a planned review of compliance.

Following the visits, inspectors found the owners of Broadoak Lodge needed to make improvements in relation to safeguarding service users from abuse.

  • Less than half of care staff had been trained in how to deal with abuse in a care home setting.
  • Incidents and allegations of abuse at the service had not been effectively identified or reported to the local authority safeguarding team.
  • Inspectors found that staff lacked knowledge of what constituted as abuse and how to act accordingly should an incident occur.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Broadoak Lodge needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Broadoak Lodge provides accommodation to up to 27 people who require nursing and personal care.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notices to: Mrs Barbara Elsie Nunn, 1 Portland Road, West Bridgford, Nottingham, Nottinghamshire, owner of Broadoak Lodge, requiring that action is taken to meet:

  • Regulation 11, safeguarding service users from abuse, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.