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CQC warns Both Worlds Community Interest Company that it is failing to protect the safety and welfare of people

7 January 2013
Both Worlds CIC
Both Worlds Community Interest Company
  • Media,
  • Care in your home and supported living

7 January 2013

Urgent improvements required at home care agency in Southampton, Hampshire.

The Care Quality Commission (CQC) has issued three formal warnings to Both Worlds Community Interest Company that it must make urgent improvements at a home care agency in Southampton, Hampshire.

Three warning notices have been issued following an unannounced inspection of Both Worlds CIC, in Millbrook Road West, in October.

Among CQC’s findings:

  • Care plans did not always contain an assessment of people’s needs, and were sometimes incomplete. This put people at risk of receiving inappropriate or unsafe care. Identified risks to people using the agency’s services had not been adequately assessed to ensure that people were protected.
  • Staff did not always know what action to take if they suspected that someone was being abused. There was no documented safeguarding policy or procedure in place and no whistleblowing policy. Staff had not always received safeguarding training.
  • Records showed that staff had begun work supporting people without any new training taking place or evidence that appropriate training had previously taken place. There was no system in place to identify the training required to support staff to perform their roles effectively, and no system of formal supervision or appraisal.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the agency is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use this service.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notices find that Both Worlds Community Interest Company in breach of:

  • Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people.
  • Regulation 11 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 7) Safeguarding people.
  • Regulation 23 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 14) Supporting workers.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.