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CQC warns Birmingham nursing home it needs to do more to protect the safety and welfare of people

20 August 2012
Bramley Court
Zest Care Homes Limited
  • Media,
  • Care homes with nursing

20 August 2012

Regulator demands improvement by owner of Yardley wood home.

The Care Quality Commission has issued a formal warning to the owner of Bramley Court nursing home, saying they must make improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the home in School Road, Yardley Wood, Birmingham, on 28 June.

During the visit inspectors found the owners of the home needed to make improvements in relation to the essential standard of meeting nutritional needs.

  • Inspectors found people were being put at risk of not receiving adequate food and drink.
  • There was no record of meals provided in the week prior to CQC’s visit so it was not possible to tell how the home ensured everyone was provided with a balanced diet.
  • CQC found not everyone who needed assistance in eating and drinking received it and how mealtimes were organised meant some people waited for long periods before being given food and drink.
  • Despite people’s fluid intake being recorded, no action was taken in one case where the total intake was significantly below the recommended amount.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Bramley Court needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Bramley Court provides nursing care for people including those who may have dementia.


Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Zest Care Homes Limited of Crakehall, Bedale, North Yorkshire, owner of Bramley Court in School Road, Yardley Wood, Birmingham, requiring that action is taken to meet:

  • Regulation 14, meeting nutritional needs, Health and Social Care Act (Regulated Activities) Regulations 2010. 

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 20 August 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.