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CQC warns Birmingham care home it needs to do more to protect the safety and welfare of people

24 September 2012
Alphonsus Services Limited
  • Media,
  • Care homes without nursing

24 September 2012

Regulator demands improvement by owner of Perry Barr home.

The Care Quality Commission has issued a formal warning to the owner of Charles House care home, saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the home in Birchfield Road, Perry Barr, Birmingham, on 16 August.

During the visit inspectors found the owners of the home needed to make improvements in relation to assessing and monitoring the quality of service provision.

  • The home was not carrying out regular audits to check the quality of service being provided. This meant the provider was failing to ensure people were protected from the risk of harm.
  • Inspectors found dirty and threadbare carpets, a door alarm that kept sounding and needed fixing and records for one member of staff which did not contain any evidence of their identification. Regular audits could have identified these issues earlier.
  • Satisfaction surveys had not been sent out or completed since 2010 which meant the views of people using the service had not been sought.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Charles House needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Charles House provides residential care for people with learning disabilities.


Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Alphonsus Services Limited, in Mucklow Hill, Halesowen, West Midlands, the owner of Charles House, Birchfield Road, Perry Barr, Birmingham, requiring that action is taken to meet:

  • Regulation 10, assessing and monitoring the quality of service provision, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 30 September. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.