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CQC warns Birmingham care home it needs to do more to protect the safety and welfare of people

3 July 2012
Bromford Lane Care Centre
Bondcare (Bromford) Limited

3 July 2012

The Care Quality Commission has issued a formal warning to the owners of Bromford Lane Care Centre, saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Bromford Lane , Washwood Heath, Birmingham , on 24 May.

During the visit inspectors found the owners of the home needed to make improvements in relation to the management of medicines.

  • Inspectors found there were inaccuracies and gaps in records relating to medicines administered.
  • Appropriate arrangements to ensure people were given their medication as prescribed were not in place.
  • CQC found discrepancies in records which meant it was not possible to tell if people had been given their medicines as prescribed.
  • Inspectors were told that medicine stocks would run out as re-ordering was not taking place in time to ensure these were replenished.
  • During the visit inspectors were shown an example whereby one person’s prescribed medicine had finished but it wasn’t clear if it had been re-ordered to ensure it would be available for the next day.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Bromford Lane Care Centre needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Bromford Lane Care Centre provides nursing and personal care for people who have care needs relating to old age, dementia, learning and physical disabilities and mental health disorders.

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Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Bondcare (Bromford) Limited, of Finchley Road, London, the owner of Bromford Lane Care Centre, Bromford Lane, Washwood Heath, Birmingham, requiring that action is taken to meet:

  • Regulation 13, management of medicines, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service.

CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.